Trust and moderation

FindMyDryCleaners reader review policy

Reviews submitted directly to FindMyDryCleaners are moderated first-party submissions. They are displayed separately from Google ratings and Google review text.

Who may submit

A reviewer must describe a dry-cleaning or garment-care service they personally purchased or received at the named location. Owners, employees, contractors, competitors, and their immediate representatives may not review a business with which they are affiliated.

What happens after submission

1. The submission enters a private moderation queue.
2. Automated checks flag duplicates, links, unusual velocity, and possible affiliation; flags do not publish.
3. A moderator may approve, reject, or request further review. Nothing appears publicly by default.
4. Only approved, unflagged review text is eligible to appear on a profile or in first-party review structured data.

Optional private evidence

A reviewer may attach a receipt, order tag, visit photo, or PDF for moderation. Evidence files are stored outside public routes, are never embedded in the profile, and are not shared with the business. A public review photo is handled separately and must receive its own approval.

Content standards

• Be specific, relevant, and based on first-hand experience.
• Do not include private personal data, threats, discriminatory content, impersonation, promotional links, or unsupported accusations.
• Do not offer or accept compensation for a favorable rating.
• A review may be rejected or removed when its authenticity, relevance, rights, or safety cannot be established.

Business responses

A verified owner may submit one factual and respectful response. Responses are moderated before publication and do not replace or alter the customer review.

Corrections and disputes

Use the “Report a problem” control on the relevant profile. We preserve a moderation audit trail and may change a decision when new evidence supports it.

Policy version: August 9, 2026.