What the site collects, where it appears, and why.

Information you submit

• Accounts: name, email, primary mobile number, a salted password hash, saved cleaners, update preferences, and any optional SMS consent record.
• Contact messages: name, email, topic, message, and an optional page URL.
• Reader reviews: display name, private email, rating, review text, optional visit month, an optional public photo, and optional private receipt, order-tag, or visit evidence.
• Listing reports and owner claims: the affected business, claimant name, relationship to the business, business email, primary mobile number, correction or claim details, and pending factual or media updates.
• Estimate or booking requests: contact details, garments, timing and fulfillment preferences, notes, and optional photos. The form requires consent before a request can be routed.

What may become public

Approved reader reviews may display the submitted display name, rating, title, review text, visit month, and a separately approved public photo. Private review email addresses and private receipt, order-tag, or visit evidence are never served through a public route. Verified business updates may change public listing facts after moderation. Contact messages, account credentials, claim contact details, and request contact details are not published through their submission forms.

How information is used

Submitted information supports authentication, saved lists, moderation, factual corrections, ownership verification, customer-request routing, abuse prevention, and responses to questions. If you separately opt in to SMS, the application records the disclosure version, date, source, and cryptographic request fingerprints so that consent can be audited. SMS consent is optional and is not a condition of creating an account or buying goods or services. The application keeps moderation and owner-response records and stores cryptographic fingerprints of network identifiers for rate limiting and duplicate-abuse checks. Estimate and booking contact details may be shared with participating cleaners only after the requester provides the consent required by that form.

Maps, analytics, and service delivery

The site loads Google Maps features on map-enabled pages and uses Google Analytics with advertising personalization and Google signals disabled in the site configuration. Hosting, security, and analytics services may process ordinary request and device information needed to deliver and measure the site.

Storage and retention

The application stores operational account and submission records. It does not currently implement or publish one automatic retention period for every record type. Do not submit sensitive personal information that is unnecessary for the request.

Questions about a submitted record

Use the privacy contact form and identify the account, review, claim, request, or message as specifically as possible. A request does not automatically remove information that must remain in a moderation, abuse-prevention, or factual correction record.

Published: August 9, 2026 · Scope: the current FindMyDryCleaners web application and its submission workflows.